Privacy Policy

DEFINITIONS OF TERMS

For purposes of this Privacy Policy:

• "Services" means all services provided by SabiWay, including but not limited to the website located at www.sabiway.com, our mobile applications available on iOS and Android platforms, and all features, tools, and functionality that enable Customers to connect with Service Professionals for various service categories including but not limited to barbering, cleaning, electrical work, plumbing, painting, and handyman services.
• "Platform" refers collectively to the SabiWay website, mobile applications, and all associated services.
• "Personal Information" or "Personal Data" means any information relating to an identified or identifiable individual as defined by applicable data protection laws including the UK GDPR, EU GDPR, and Nigeria Data Protection Regulation (NDPR).

INFORMATION COLLECTED

We collect information from three different types of users:

• "Customers" — refers to users who use our sites, services and also have other forms of interactions with the sites.
• "Professionals" — refers to Service Professionals who have been approved by us or are seeking approval from us to deliver services to Customers.
• "Visitors" — refers to people who visit our websites but do not register for services, while they may still access content.

HOW WE COLLECT INFORMATION

We collect information that you provide directly to us and when you interact with the platform. This interaction covers but not limited to account registration, signing up for newsletters; participation in survey & polls; filling out any forms; requesting and responding to a quote. Some of the information we collect include:

• Contact information, including your phone number, email address, physical address, and first and last name, are required to create an account.
• Billing information includes your zip code, security code, expiration date, and credit or debit card number.
• Identity information includes your date of birth, your National Insurance number (UK), social security number (US), tax ID number, VAT ID number, or social insurance number, as well as a picture of your ID document, such as your driver's license, passport, or local ID, depending on your location.
• Promotional information includes the data you enter when taking part in surveys, competitions, or other similar activities.
• Device information, which includes information on the device or browser type, your device's operating system, internet service provider, regional and language preferences, and device identifiers like IP address and AD ID.
• Location data includes information about a city, postal code level, latitude, and longitude, as well as information obtained from an IP address.
• Service Use data, such as the time of day you browse, the emails and ads you see and may interact with, and your actions on the Platform's features and webpages.
• Background Check Information, such as the findings of your background check, which may reveal any criminal infractions.

Additional Information for Service Professionals

If you are a service professional, we may also collect information like:

• Company name and address
• Categories that apply to your business practices
• Any license information you provide
• Criminal background checks
• At your discretion, a business profile and a link to your company's website
• Any other information required on the registration form

HOW WE USE YOUR INFORMATION

We use your information to:

• Make it possible for you to utilize the services offered by the Platform, including registering you for our services and confirming your identity and permission to use them
• Provide customer service and to answer your questions
• Get in touch with you regarding how you're using the Platform
• Link you with other people so you can complete a task or a job
• Handle billing and prevent fraud in order to guarantee a secure setting that makes financial transactions easier
• Perform criminal background checks and identification checks as allowed by relevant laws
• Guarantee our users' offline and online safety
• Preserve the Platform's integrity
• Conduct evaluation in order to enhance the platform
• Promote and advertise our services, including sending promotional emails about SabiWay's new products, exclusive deals, or other information that could be of interest to you
• Settle disputes, safeguard ourselves, other Platform users, and third parties, including property and safety, and to uphold any legal conditions governing your use of the websites

HOW WE DISCLOSE YOUR INFORMATION

SabiWay does not share, sell, rent, or trade your personal information with other parties except as stated in this Privacy Policy. We provide your Personal Information to third parties for the following purposes:

• Subsidiaries and Affiliates: We may provide your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services.
• Legal Requirements: We may disclose your information when required by law or when we believe in good faith in order to: (a) comply with subpoenas, court orders, or other legal process we receive; (b) establish or exercise our legal rights, including enforcing and administering agreements with Users; or (c) defend SabiWay against legal claims. Please be aware that even if you contest the disclosure request, we might still be obligated by law to provide your information.
• Service Professionals: In certain situations, we could give consumers project requests to choose service professionals in order to make it easier for them to locate a service professional who can offer a service they have indicated interest in.
• Promotions or Offers: We may give your personal information to a partner in order to fulfill your request for a product or service when you willingly participate in a prize draw, competition, promotion, or offering.
• Advertising: Your personal information may be disclosed to such parties for marketing purposes.
• Business Transfers: As our business continue to evolve, we may sell, buy, merge, or partner with other companies or businesses, or sell some or all of our assets. Your information may be shared and/or transferred as part of such anticipated or actual transactions, or if SabiWay's control changes.

PAYMENT PROCESSING

SabiWay uses third-party payment processors to handle all financial transactions on the Platform. We do not directly store your complete credit card, debit card, or bank account information on our servers.

Payment Processors We Use:

We use PCI-DSS compliant payment processors like Flutterwave, Stripe, Paystack and many more to securely process payments.

Information Shared with Payment Processors:

When you make a payment through the Platform, the following information is shared with our payment processors:

• Billing name and address
• Payment card information (card number, expiration date, security code)
• Transaction amount and details
• Email address

What We Store:

For your convenience and security, we only store:

• The last four digits of your payment card
• Card type (Visa, Mastercard, etc.)
• Card expiration date
• Billing zip code

Security:

All payment information is encrypted using SSL/TLS technology during transmission. Our payment processors maintain PCI-DSS Level 1 compliance, the highest level of payment security certification.

Your Responsibility:

You are responsible for maintaining the confidentiality of your payment information and for all charges incurred under your account. Please notify us immediately if you believe your payment information has been compromised.

For questions about payment processing or to update your payment information, please visit your Account Settings or contact us at info@sabiway.com.

COOKIES AND TRACKING TECHNOLOGIES

SabiWay and our third-party partners use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Platform and to provide you with a more personalized experience.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our Platform. They help us recognize your device and remember information about your visit.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core functionality such as security, account authentication, and network management. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how you use our Platform, such as which pages you visit most often. This data helps us improve the Platform's performance and user experience. We may use services such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow the Platform to remember choices you make (such as your language preference or region) and provide enhanced, personalized features.
• Advertising and Marketing Cookies: These cookies track your browsing activity and are used to deliver advertisements that are relevant to you. They may be set by us or by third-party advertising networks. These cookies may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Third-Party Tracking:

We may allow third-party service providers to use cookies and other tracking technologies on our Platform. These may include:

• Google Analytics (for website analytics)
• Facebook Pixel (for targeted advertising)
• Payment processors (for transaction processing)
• Customer support platforms (for chat functionality)

These third parties have their own privacy policies, and we do not have control over their cookies or how they use the information collected.

Your Cookie Choices:

You can control and manage cookies in various ways:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. Please note that if you disable cookies, some features of the Platform may not function properly.
• Opt-Out Tools: You can opt out of interest-based advertising by visiting:
  • Network Advertising Initiative: www.networkadvertising.org/choices
  • Digital Advertising Alliance: www.aboutads.info/choices
  • European Interactive Digital Advertising Alliance: www.youronlinechoices.eu (for EU users)
• Mobile Device Settings: You can adjust your mobile device settings to limit ad tracking or reset your advertising identifier.
• Do Not Track: Some browsers have a "Do Not Track" feature. Our Platform does not currently respond to Do Not Track signals.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

DATA SECURITY

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and agents who need access to perform their job functions.
• Secure Storage: Personal information is stored on secure servers with restricted access and regular security audits.
• Payment Security: All payment information is processed through PCI-DSS compliant payment processors. We do not store complete credit or debit card information on our servers.
• Background Check Security: Background check information is stored securely and accessed only by authorized personnel for verification purposes.
• Regular Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.
• Employee Training: Our employees receive training on data protection and privacy practices.

Despite our security measures, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at info@sabiway.com.

DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, SabiWay is committed to transparency and will take immediate action to protect your information and notify you in accordance with applicable laws.

Our Response to Data Breaches:

If we discover a data breach that compromises the security of your personal information, we will:

1. Investigate: Immediately investigate the nature and scope of the breach.
2. Contain: Take steps to contain the breach and prevent further unauthorized access.
3. Assess Risk: Evaluate the potential harm to affected individuals.
4. Notify: Notify affected users without undue delay.

What We Will Tell You:

Our breach notification will include:

• A description of the incident and when it occurred
• The types of personal information affected
• Steps we have taken to address the breach
• Recommended actions you can take to protect yourself
• Contact information for questions or concerns

Notification Timeline:

• Nigerian Users: We will notify you within 72 hours of becoming aware of the breach, as required by NDPR.
• EU Users: We will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by GDPR.
• California Users: We will notify you without unreasonable delay, as required by California law.
• All Other Users: We will notify you as soon as reasonably possible and in accordance with applicable laws.

How We Will Notify You:

Depending on the circumstances, we may notify you via:

• Email to the address associated with your account
• Notification within the Platform
• Push notification
• Public notice on our website (if contact information is unavailable)

If you believe your account has been compromised or you notice suspicious activity, please contact us immediately at info@sabiway.com.

RETENTION OF PERSONAL INFORMATION

For as long as it takes to deliver our goods or services and achieve the goals outlined in this privacy statement, we will keep your personal information. We will either remove your information from our systems or deidentify it so that we cannot use it to reidentify you when we no longer need to use it and there is no need for us to retain it in order to fulfill our legal duties or to the extent allowed by relevant laws.

Specific Retention Periods:

• Account Information:
  • Active accounts: Retained for the duration of your account plus 6 months after account closure
  • Inactive accounts: Accounts inactive for 2 years may be deleted after notification
• Transaction Records:
  • Payment and billing information: Retained for 7 years for accounting and tax purposes
  • Service history: Retained for 3 years after last transaction
• Background Checks (Service Professionals):
  • Background check results: Retained for 3 years or as required by applicable law
  • Identity verification documents: Retained for 5 years after account closure
• Communication Records:
  • Customer support inquiries: Retained for 3 years
  • In-platform messages between Customers and Professionals: Retained for 1 year after service completion
  • Marketing communications records: Retained until you opt out, then deleted within 30 days
• Usage Data and Analytics:
  • Website and app usage data: Retained for 2 years
  • Log files: Retained for 90 days
• Reviews and Ratings: Retained indefinitely to maintain Platform integrity, unless deleted upon request
• Legal and Compliance: Information retained for legal claims, compliance, or regulatory requirements: Retained for the period required by applicable law (typically 7 years)

Deletion and De-identification:

After the applicable retention period expires, we will either:

• Permanently delete your personal information from our systems, or
• De-identify the information so it can no longer be associated with you

Even after deletion, some information may remain in backup systems for a limited period but will not be accessible for regular business operations.

If you request deletion of your account or personal information, we will honor your request subject to any legal or regulatory obligations to retain certain information.

YOUR RIGHTS AND CHOICES

You have the following rights as regard to use of your information and interaction with SabiWay:

• Right to Opt Out of Promotional Communication. You may opt-out of receiving promotional updates via email, SMS, and push notifications, on the site and app, by visiting the "Notifications" page in your Account Settings and setting your choices.
• Right to Correct. You have the choice to edit and rectify inaccuracies in your account at any moment by checking in and selecting the "Account" option. You can access, edit, and correct your account information.
• Right to Delete. You have the option to request that the personal information we presently have about you be deleted. Please be aware, however, that in spite of your request, we might be required by law to keep such Personal Information.
• Right to Know. You have the right to request and know the following about your Personal Information:
  • The category of personal information that we have collected about you
  • The sources that were used to collect the personal data
  • The categories of third parties that we shared your personal data with
  • The specific third parties that may have received your personal information
• Right to Non-Discrimination. You have the right to non-discriminatory treatment from us if you exercise any of these rights.

JURISDICTION-SPECIFIC RIGHTS

For Nigerian Users (Nigeria Data Protection Regulation - NDPR):

If you are located in Nigeria, you have the following additional rights under the Nigeria Data Protection Regulation (NDPR):

• Right to Information: You have the right to be informed about how your personal data is being processed.
• Right of Access: You have the right to request access to your personal data and obtain information about how it is processed.
• Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another data controller.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated. Contact: info@ndpc.gov.ng

To exercise any of these rights, please contact us at info@sabiway.com. We will respond to your request within 30 days.

For European Union Users (GDPR):

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You have the right to obtain confirmation about whether we process your personal data and to request access to such data.
• Right to Rectification: You have the right to request correction of inaccurate personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and transmit it to another controller.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority.
• Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

Legal Basis for Processing: We process your personal data based on:

• Contract performance (to provide Services)
• Consent (where you have given consent)
• Legitimate interests (to improve our Services and prevent fraud)
• Legal obligations (to comply with applicable laws)

To exercise any of these rights, please contact us at info@sabiway.com. We will respond to your request within one month.

For California Users (CCPA/CPRA):

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request the following information about personal information we have collected about you in the past 12 months:
  • Categories of personal information collected
  • Categories of sources from which personal information was collected
  • Business or commercial purpose for collecting personal information
  • Categories of third parties with whom we share personal information
  • Specific pieces of personal information collected
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. Note: We do not sell personal information in exchange for money. If we share information for cross-context behavioral advertising, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Authorized Agent: You may designate an authorized agent to make requests on your behalf. The authorized agent must provide proof of authorization.
• Shine the Light Law: California residents may request information about personal information we disclose to third parties for their direct marketing purposes.

To exercise these rights, please:

• Email us at info@sabiway.com
• Call us at (123) 456-789
• Submit a request through your Account Settings

We will verify your identity before processing your request. We will respond within 45 days (with a possible 45-day extension if necessary).

California Categories of Personal Information Collected:

We collect the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, phone number, IP address)
• Commercial information (transaction history, service requests)
• Financial information (payment card details, billing information)
• Biometric information (photos for identity verification)
• Internet activity (browsing history, interactions with Platform)
• Geolocation data
• Professional information (for Service Professionals: business information, licenses)
• Inferences (preferences, characteristics derived from your activity)

AUTOMATED DECISION-MAKING AND PROFILING

SabiWay may use automated systems and algorithms to improve your experience on the Platform. Here's how we use automated decision-making:

Matching Services:

We use automated algorithms to match Customers with Service Professionals based on:

• Service category and requirements
• Location and availability
• Professional qualifications and ratings
• Historical performance data
• Customer preferences

This automated matching helps provide faster, more relevant connections between Customers and Service Professionals.

Background Checks and Verification:

For Service Professionals, we use automated systems to:

• Verify identity documents
• Process background check information
• Assess eligibility to provide services on the Platform

While we use automated systems to assist in these processes, human review may be conducted for final approval decisions.

Fraud Detection and Prevention:

We use automated systems to detect and prevent fraudulent activity, including:

• Monitoring for suspicious transactions
• Identifying unusual account behavior
• Protecting against unauthorized access

Pricing and Recommendations:

We may use algorithms to:

• Suggest pricing ranges for services
• Recommend Service Professionals to Customers
• Display personalized content and offers

Your Rights Regarding Automated Decisions:

If you are subject to automated decision-making that produces legal or similarly significant effects:

• You have the right to request human review of the decision
• You have the right to express your point of view
• You have the right to contest the decision

If you are an EU resident, you have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects, unless necessary for contract performance, authorized by law, or based on your explicit consent.

To request human review or contest an automated decision, please contact us at info@sabiway.com.

INTERNATIONAL DATA TRANSFERS

SabiWay operates primarily in Nigeria but may transfer, store, and process your personal information in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring that recipient countries have adequate data protection laws
• Implementing appropriate technical and organizational security measures

By using our Services, you acknowledge and consent to the transfer of your personal information to Nigeria and other countries where we or our service providers operate.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable legal requirements for international data transfers, including using approved transfer mechanisms such as Standard Contractual Clauses.

THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, applications, or services that are not owned or controlled by SabiWay. This Privacy Policy applies only to information collected by SabiWay through our Platform.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. When you click on a third-party link or use a third-party service, you are subject to that third party's privacy policy and terms of service.

We encourage you to read the privacy policies of any third-party websites or services that you visit or use. Third-party services may include:

• Social media platforms (if you choose to share content or connect your account)
• Payment processors
• Mapping and navigation services
• Review platforms
• External resources linked in our blog or support materials

Your interactions with third-party websites and services are at your own risk, and we disclaim any liability for any harm or loss resulting from your use of such third parties.

SOCIAL MEDIA INTEGRATION

Our Platform may offer features that allow you to interact with social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.

Social Media Login:

If you choose to register or log in to your SabiWay account using a social media account:

• We will access certain information from your social media profile as permitted by that platform's privacy settings
• This may include your name, email address, profile picture, and other information you've made publicly available
• You can control what information is shared through your social media privacy settings

Social Sharing:

If you use social sharing features on our Platform:

• Information about your activity may be shared with your social media connections
• This includes sharing service reviews, favorite Service Professionals, or referral links
• Your social media platform's privacy policy will govern how this information is used

Social Media Plugins:

Our Platform may include social media plugins (such as the Facebook "Like" button) that allow social media companies to collect information about your visit to our Platform, even if you don't click on the plugin.

We do not control these third-party plugins or the information they collect. Please review the privacy policies of the respective social media platforms to understand how they collect and use your information.

COMMUNICATION RECORDS

SabiWay facilitates communication between Customers and Service Professionals through our Platform.

In-Platform Messaging:

• All messages sent through our Platform are stored on our servers
• We may monitor communications to ensure compliance with our Terms of Service and to prevent fraud or abuse
• Messages are retained for 1 year after service completion
• We do not read your messages for marketing purposes

Customer Support Communications:

When you contact our customer support team, we collect and store:

• Your inquiry and our responses
• Any attachments you provide
• Call recordings (if you contact us by phone)

This information is used to resolve your issue and improve our services. Support records are retained for 3 years.

Email Communications:

• We send transactional emails related to your account and services (booking confirmations, payment receipts, etc.)
• We may send promotional emails if you have opted in to receive them
• All emails contain an unsubscribe link for marketing communications

SMS and Push Notifications:

We may send SMS messages or push notifications for:

• Service updates and booking confirmations
• Account security alerts
• Promotional offers (if you have opted in)

You can manage notification preferences in your Account Settings.

Your communication through our Platform is subject to our Terms of Service and Community Guidelines.

REVIEWS AND RATINGS

SabiWay allows Customers to leave reviews and ratings for Service Professionals.

What We Collect:

• Written reviews
• Star ratings
• Photos of completed work (optional)
• Service date and category

How Reviews Are Used:

• Reviews are displayed publicly on Service Professional profiles
• Reviews help other Customers make informed decisions
• Reviews are used to maintain Service Professional quality standards
• Aggregate rating data may be used for Platform analytics

Review Moderation:

We reserve the right to:

• Remove reviews that violate our Community Guidelines
• Investigate reports of fake or fraudulent reviews
• Remove reviews that contain personal information, profanity, or discriminatory content

Your Rights:

• Customers can edit or delete their reviews within 30 days of posting
• Service Professionals can respond to reviews
• Users can report inappropriate reviews for moderation

Review Retention:

Reviews are retained indefinitely to maintain Platform integrity unless:

• The Customer requests deletion
• The review violates our policies
• The Service Professional's account is permanently removed

If you have concerns about a review, please contact us at info@sabiway.com.

ADDITIONAL INFORMATION FOR SERVICE PROFESSIONALS

As a Service Professional on SabiWay, additional privacy considerations apply:

Public Profile Information:

Your Service Professional profile is publicly visible and may include:

• Business name and description
• Service categories and pricing
• Service area/location
• Profile photo and portfolio images
• Ratings and reviews
• Verification badges
• Years of experience

You control most of this information through your profile settings.

Background Check and Verification Data:

• Background check results are kept confidential and not displayed publicly
• Only authorized SabiWay personnel access this information for verification purposes
• Verification badges (e.g., "Background Check Verified") may appear on your profile without disclosing specific results

Booking and Performance Data:

We collect information about your performance, including:

• Response times to customer inquiries
• Job completion rates
• Customer satisfaction scores
• Cancellation rates

This data is used to maintain Service Professional quality standards and may affect your ranking in search results.

Financial Information:

• We collect tax information (tax ID, VAT number) as required by law
• Bank account information for payment processing
• Transaction history and earnings reports

License and Insurance Verification:

If applicable to your service category:

• Professional licenses and certifications
• Insurance policy information
• We may verify this information with issuing authorities

Communication with Customers:

• Your phone number may be displayed to Customers who have booked your services
• You can communicate with Customers through our in-platform messaging system
• We may monitor communications to prevent fraud and ensure compliance

Deactivation or Removal:

If your Service Professional account is deactivated or removed:

• Your public profile will no longer be visible
• Historical reviews may remain on the Platform
• We retain certain information as required by law or our record-keeping policies

To manage your privacy settings or request data deletion, please contact us at info@sabiway.com.

CHILDREN'S PRIVACY

SabiWay does not knowingly collect, use, or disclose personal information from children under the age of 18. Our Services are intended solely for use by individuals who are at least 18 years of age or the age of majority in their jurisdiction, whichever is greater.

If you are under 18 years of age, you are not permitted to use the Platform or provide any personal information to us. If we discover that we have inadvertently collected personal information from a child under 18, we will delete that information immediately.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@sabiway.com, and we will take steps to delete such information from our systems.

DISPUTE RESOLUTION

While this Privacy Policy governs how we collect and use your information, disputes regarding services, payments, or user conduct are governed by our Terms of Service.

If you have a privacy-related dispute or concern:

1. Contact Us First: Please email info@sabiway.com with details of your concern. We will investigate and respond within 15 business days.
2. Escalation: If you are not satisfied with our response, you may escalate the matter to our Data Protection Officer at info@sabiway.com.
3. Regulatory Authorities: You have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction:
   • Nigeria: Nigeria Data Protection Commission (NDPC) - info@ndpc.gov.ng
   • EU: Your local supervisory authority
   • California: California Attorney General's Office
4. Arbitration: For contractual disputes, please refer to the dispute resolution provisions in our Terms of Service.

We are committed to resolving privacy concerns fairly and promptly. However, we are not responsible for disputes between Customers and Service Professionals regarding services rendered. Such disputes should be handled according to our Terms of Service and dispute resolution procedures.

CHANGES TO POLICY

If we modify this Policy, we will publish the updated information on this page and update the "Last Updated" date at the top. If we make major changes to this Policy that impact how we use or disclose your Personal Information, we will notify you in advance by prominently publishing a notice of such changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform after any changes to this Privacy Policy indicates your acceptance of the updated terms.

CONTACT US

If you have any questions about this Policy or the Platform, please contact us:

• Email: info@sabiway.com
• Phone: (123) 456-789
• Data Protection Officer: info@sabiway.com
• Mailing Address:
  SabiWay LTD
  75, VILLAGE DRIVE, PRESTON, PR2 6JH
  Preston, United Kingdom

We aim to respond to all inquiries within 15 business days.